Sunstates Security Improves Operations With Vision InSites

Case Studies / Sunstates Security

| “Sunstates Security’s continuous organic and strategic growth is anchored by our commitment to our core values: honesty, integrity, and trust. As a company built around people, we understand that our officers, clients, and operational teams are the foundation of our success. While security will always be a people-driven business, technology has become an increasingly important part of delivering efficient, transparent, and high-quality service.

Over the years, the security industry has seen tremendous evolution in touring, reporting, and notification systems. From older tour technologies to today’s real-time tracking, automated notifications, and advanced reporting capabilities, these tools have transformed how security operations are managed and supported.

Our partnership with Vision InSites has helped us continue that evolution by providing meaningful operational visibility, actionable reporting, and efficiencies that benefit both our customers and our field teams. The ability to better identify trends, address challenges proactively, and support our operations with real-time insights has been extremely valuable as we continue to grow. We are proud of the partnership we’ve built with Vision InSites and are excited about the opportunities ahead.”

– Sunstates Security

Creating Better Visibility for Clients

One of the biggest advantages Sunstates Security experienced with Vision InSites was the ability to provide clients with clearer, more actionable reporting. According to Don Berry, newer reporting capabilities through Vision InSites helped make information more concise, searchable, and easier for clients to review.

| “The data and analytics we’re going to get from Vision is going to be a whole lot simpler.”

Greg Chauvin also highlighted how that visibility helps Sunstates better communicate the value their officers provide on-site every day.

| “We can go back to our customers and really advocate for our officers… show our work and show the value that we bring to them.”

For Sunstates Security, the ability to clearly present activity, observations, and operational value has strengthened transparency and improved communication with clients.

Operational Impact

For both Don and Greg, one of the biggest operational improvements after implementing Vision InSites was the speed and simplicity of deployment. Compared to previous systems, teams were able to onboard sites faster, reduce setup time, and gain better visibility into officer activity across operations.

Don emphasized how much easier setup became compared to traditional reporting platforms:

| “The setup’s easy. It’s quick… If I know where my points want to go and I know what I want to name them, I could do it from my office in five minutes.”

Greg Chauvin also pointed to the operational visibility the platform creates for leadership teams and officers alike:

| “When we utilize it on site, it’s showing what these officers are doing. So when we go to have those high-level conversations with these customers, we’re actually able to have material that backs what we’re going in to say to them.”

That combination of ease-of-use and operational insight has helped Sunstates enhance operational visibility and reporting consistency.

Responsive Support That Scales With Operations

Both Sunstates leaders emphasized the responsiveness and accessibility of the Vision InSites team throughout rollout and ongoing operations. As a company managing teams and clients across multiple regions, having direct access to support became an important part of the experience.

Don described the support process as straightforward and highly responsive:

| “Support’s phenomenal. Very responsive… Any help that we need we can get on Teams and actually have a Teams meeting.”

Greg Chauvin also highlighted how available the Vision InSites team has been across every level of the organization:

| “You’ve been available for not only myself, our executive leadership, and ranging all the way down to our security officers.”

That level of accessibility helped Sunstates quickly address questions, support onboarding, and maintain momentum during implementation.

A Smooth Transition From Legacy Systems

For many security companies, changing reporting systems can feel disruptive and difficult to implement across multiple operational levels. But for Sunstates Security, the transition to Vision InSites was fast, straightforward, and easy for teams to adopt.

When asked how difficult the transition was, Don kept the answer simple:

| “Very easy… if they’re waiting on it, pull the trigger.”

Greg pointed to ease of use as one of the biggest reasons the rollout was successful across every level of the organization — from officers in the field to regional leadership teams.

| “Even down to the guard level it’s really easy for them to use.”

He also mentions how quickly management teams were able to adopt the platform:

| “Even to our regional managers… this has been a really easy thing for them to pick up and learn.”

That simplicity helped Sunstates quickly roll out the platform while minimizing friction during onboarding and training. Both leaders ultimately gave Vision InSites a perfect rating for their overall experience with the platform.

Smarter Reporting Starts Here

From faster onboarding and easier reporting to improved client visibility and operational accountability, Sunstates Security has leveraged Vision InSites to further streamline the way their teams collect, manage, and communicate security data.

By simplifying workflows and delivering clearer insights, Vision InSites helps security providers spend less time managing software and more time delivering value to their clients.

Want to see how intelligent reporting can improve your security operations? Contact Vision InSites to schedule a demo.

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