Security Guards Aren’t Reading Your Post Orders—Try This Instead

February 9, 2025

It’s a common frustration in security guard management. You land a new contract and spend hours crafting detailed post orders based on the property manager’s requirements. You highlight, color-code, and structure every critical instruction to ensure compliance. Confident in your work, you save it into your security guard management software and wait, hoping your guards will follow the instructions.

Then comes the dreaded email—an angry message from the property manager complaining that security didn’t follow protocol. You check your security guard management software, and the post orders are there, clear as day. When you ask the guard what happened, they say, “No one ever told me.” The reality? They saw the instructions but didn’t read them.

The Biggest Challenge in Security Guard Management

Having managed my own security operations and consulted with numerous security companies, I can tell you that the biggest hurdle is getting security officers to read anything. The more you write, the less they’ll read. So, what’s the solution beyond constant write-ups, terminations, and endless turnover?

Use Video to Your Advantage

Video works because it requires significantly less effort to absorb than reading pages of text. More information can be conveyed in a short video than in paragraphs of written instructions. Security officers are much more likely to watch a short video than sift through long post orders.

How Video Enhances Security Guard Training

  • Property Walkthroughs: Show security officers where amenities and checkpoints are located.

  • Routine & Sensitive Procedures: Demonstrate exactly how to perform key security tasks.

  • Training Reinforcement: Reinforce company policies and ensure consistency across shifts.

Video walkthroughs provide a clear view of large properties, guiding your team to key checkpoints while seamlessly delivering essential procedures, like proper fire extinguisher inspections.

Video for Mobile Patrol Optimization

Video is particularly useful for mobile patrol operations. Managing routes with multiple properties—ranging from single checkpoint scans to large apartment complexes—can be a challenge for new hires or shift covers.

By having your team record property walkthroughs, you provide a valuable training reference. New hires can revisit these videos after their ride-alongs, and fill-in officers can ensure no property details are overlooked. This proactive approach reduces property manager complaints and improves overall service quality.

The Impact of Video Post Orders

Integrating video into post orders has transformed security operations. Security officers retain instructions more effectively, property managers receive better service, and critical tasks are less likely to be missed. This approach leads to:

  • Higher task completion rates
  • Improved service quality
  • Reduced missed tasks and oversights
  • Increased customer satisfaction
Vision InSites: The Future of Security Guard Management Software

Vision InSites’ Micro Training Media feature allows security companies to embed videos and images at the individual task level, providing security officers with seamless, on-demand training. This shortens the learning curve, ensures consistency across shifts, and improves overall performance—regardless of who is on duty.

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Want to see training media in action? Schedule a demo with Vision InSites to explore how it can enhance your security guard management.

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